CSCBS Care Coordinator

Reports to: CSCBS Program Coordinator

Location: Cedar Rapids, IA (hybrid on-site and remote)

Hours: Full time

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Overview of the role

This position provides services under our Crisis Stabilization and Community Based Services program (CSCBS). The overarching goal of the role is to collaborate with clients to create a plan to stabilize their mental health while remaining within their community.

Your responsibilities include in-person, first responder crisis support for individuals and families experiencing a mental health emergency in the East Central Region service area (Bremer, Buchanan, Delaware, Dubuque, Benton, Jones, Iowa and Johnson counties). Additional responsibilities include program outreach and community engagement within the East Central Region.


  • This position starts at $18-$21 per hour, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. Learn more here.
  • Generous paid time off, including floating mental wellness days. Full time employees begin at four weeks paid time off per year.
  • Quarterly wellness benefit reimbursements to support a sense of wellbeing.
  • Two weeks of paid parental leave following the birth or adoption of a child.
  • Optional pet insurance to cover emergency expenses.
  • Retirement plans with Foundation 2 Crisis Services’ matching contributions.
  • Go to sleep at night knowing that work you did matters. Foundation 2 Crisis Services staff save lives every day.

Who you are

  • Flexible. 24/7 crisis services require flexiblility and a willingness to step into complex problems outside of traditional working hours. You understand that people are complicated and solutions will often require a team approach.
  • Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
  • Curious and passionate. Crisis intervention and suicide prevention is an ever-changing field. You are excited to grow and are rarely satisfied with status quo.
  • Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
  • Team Player. You enjoy working with individuals from diverse backgrounds and are proud to represent your programs and staff to a wide array of stakeholders. You are great at giving and getting respectful, productive feedback.
  • Community-minded. You enjoy building relationships with stakeholders and community members to work collectively toward positive change.

What you’ll do

  • Provide case management services for individuals according to program policies.
  • Collaborate with clients to create person centered goals to achieve stability within their home and community.
  • Follow up with all clients in your designated counties to assist individuals and families with connection to local resources and community providers.
  • Foster positive relationships with rural stakeholders by providing community outreach regarding Mobile Crisis services.
  • Assist with facilitating trainings to rural partners as requested.
  • Offer compassionate, objective, client centered counseling to individuals.
  • Advocate for clients in navigating various social systems.
  • Complete required documentation in a timely manner
  • Maintain client files in accordance with program policies.
  • Conduct and track quality assurance data for program evaluation.

What you need

  • Bachelor’s degree in human services or related field.
  • Minimum one (1) year experience in the mental health field.
  • Valid driver’s license and be insurable by the agency auto insurance policy.
  • Experience in crisis services preferred.
  • Background in motivational interviewing preferred.
  • Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.

Your Application

We’re excited to hear from you! To join the Foundation 2 Crisis Services team, please email your resume and cover letter to No inquiries by phone. All questions will be answered during a pre-screening phone call. Resumes, applications, and cover letter accepted until position filled.

Because Foundation 2 Crisis Services cares deeply about our employees, clients, and the communities we serve, our agency requires team members to be vaccinated against COVID-19. All newly hired team members must submit proof of the COVID-19 vaccine or have an approved medical or religious exemption to begin work at Foundation 2 Crisis Services. Proof of vaccine or completed exemption paperwork will be required on the first day of work.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Foundation 2 Crisis Services, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.