Full-Time Mobile Crisis Outreach Counselor

Full-Time Mobile Crisis Outreach Counselor

Reports to: Eastern Region Program Coordinator

Location: Davenport, hybrid on-site and remote

Hours: Full time – 10:00 am – 6:00 pm, Monday-Friday 

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today! 

Overview of the role

Mobile Crisis Counselors are often first responders for individuals and families experiencing a mental health emergency. This position is responsible for providing services to individuals and families throughout Cedar, Clinton, Jackson, Muscatine, and Scott Counties. Counselors work closely with law enforcement, hospital staff, and community providers to offer compassionate, client centered counseling, stabilization, and connection to community resources. 


  • The annual base salary range for this position is $18-$20 per hour, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. To learn more about the Foundation 2 benefit package visit: https://bit.ly/F2Benefits
  • Generous paid time off, including floating mental wellness days.
  • Quarterly wellness benefit reimbursements to support a sense of wellbeing.
  • Two weeks of paid parental leave following the birth or adoption of a child.
  • Optional pet insurance to cover emergency expenses.
  • Retirement plans with Foundation 2 Crisis Services’ matching contributions.
  • Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.

Who you are:

  • Role model and leader. You are a mentor and compassionate leader who is excited about supporting staff and colleagues. You have experience managing people and projects and can motivate a diverse team.
  • 24/7 crisis services require flexible leadership and a willingness to step into complex problems outside of traditional working hours. You understand that people are complicated and solutions will often require a team approach.
  • Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
  • Curious and passionate. Crisis intervention and suicide prevention is an ever-changing field. You are excited to grow and are rarely satisfied with status quo.
  • Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
  • Team Player. You enjoy working with individuals from diverse backgrounds and are proud to represent your programs and staff to a wide array of stakeholders. You are great at giving and getting respectful, productive feedback.  

What you’ll do

  • Coordinate and respond to dispatches within the Eastern Region during scheduled hours.
  • Offer compassionate, objective, client centered counseling to individuals.
  • Assist individuals and families with connection to local resources and community providers.
  • Advocate for clients in navigating various social systems.
  • Foster and promote positive relationships with community partners.
  • Complete required documentation, and maintain client files in accordance with program policies in a timely manner.
  • Conduct and track quality assurance data for program evaluation.

What you need

  • Bachelor’s degree in a human service-related field required.
  • 1-3 years of full-time related experience in the mental health field.
  • Crisis Intervention and/or counseling experience preferred.
  • Ability to pass all background checks completed by Foundation 2.
  • Must possess a valid driver’s license and be insurable by Foundation 2’s automobile insurance.

Your Application

We’re excited to hear from you! To join the Foundation 2 Crisis Services team, please email your resume and cover letter to jobs@foundation2.org. No inquiries by phone. All questions will be answered during a pre-screening phone call. Resumes, applications, and cover letter accepted until position filled.

Because Foundation 2 Crisis Services cares deeply about our employees, clients, and the communities we serve, our agency requires team members to be vaccinated against COVID-19. All newly hired team members must submit proof of the COVID-19 vaccine or have an approved medical or religious exemption to begin work at Foundation 2 Crisis Services.  Proof of vaccine or completed exemption paperwork will be required on the first day of work.

Foundation 2 is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.