Mobile Crisis Outreach Counselor – Eastern Region

Reports to: Eastern Region Program Coordinator

Location: Cedar, Clinton, Jackson, Muscatine, and Scott Counties (hybrid on-site and remote)

Hours: Part-time (minimum 18 hours on-call per week)

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Overview of the role

Mobile Crisis Counselors are often first responders for individuals and families experiencing a mental health emergency. You are responsible for providing services to individuals and families throughout Cedar, Clinton, Jackson, Muscatine, and Scott Counties. You work closely with law enforcement, hospital staff, and community providers to offer compassionate, client-centered counseling, stabilization, and connection to community resources.

Applicants must be willing to consistently sign up for three to four on-call shifts of six (6) hours each per week; some weekend and holiday work is also expected. Opportunities are available for all shifts with an emphasis on weekend, school-day, evening, and overnight hours.


  • Counselors earn:
    • $2.50/hour when on-call
    • $31.84/hour ($37.14/hour on holidays) per hour when dispatched for a in-person crisis counseling and completing paperwork
    • $11.39 per hour when attending meetings and trainings
  • Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.

Who you are:

  • Flexible. 24/7 crisis services require flexibility and a willingness to step into complex problems outside of traditional working hours. You understand that people are complicated and solutions will often require a team approach.
  • Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
  • Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
  • Team Player. You enjoy working with individuals from diverse backgrounds and are proud to represent your programs and staff to a wide array of stakeholders. You are great at giving and getting respectful, productive feedback.

What you’ll do

  • Provide on-site suicide risk assessment and crisis intervention services to clients of all ages in Cedar, Clinton, Jackson, Muscatine, and Scott Counties.
  • Offer compassionate, objective, client centered counseling to individuals.
  • Assist individuals and families with connection to local resources and community providers.
  • Complete required documentation.

What you need

  • Must reside in a community that allows you to respond to crisis calls in Cedar, Clinton, Jackson, Muscatine, and Scott Counties within 60 minutes.
  • Bachelor’s degree in human services or related field with two (2) years relevant experience OR master’s degree in human service-related field and one (1) year of related experience.
  • Valid driver’s license and be insurable by the agency auto insurance policy.
  • Pass all background checks completed by Foundation 2 Crisis Services.
  • Attend all MCO trainings within 120 days of hire (40 hours, including two (2) consecutive eight (8) hour days).

Your Application

We’re excited to hear from you! To join the Foundation 2 Crisis Services team, please email your resume and cover letter to No inquiries by phone. All questions will be answered during a pre-screening phone call. Resumes, applications, and cover letters  accepted until position filled.

Because Foundation 2 Crisis Services cares deeply about our employees, clients, and the communities we serve, our agency requires team members to be vaccinated against COVID-19. All newly hired team members must submit proof of the COVID-19 vaccine or have an approved medical or religious exemption to begin work at Foundation 2 Crisis Services. Proof of vaccine or completed exemption paperwork will be required on the first day of work.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Foundation 2 Crisis Services, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Foundation 2 Crisis Services is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.