Reports to: Mobile Crisis Outreach Program Coordinator

Location: Bettendorf, Iowa

Hours: FT Monday-Friday 2:00pm-10:00pm 

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today! 

Overview of the role

Ensure high-quality service delivery and monitor programmatic implementation of services and staff adherence to standards of service delivery in the field. Respond to crisis calls during designated shift alongside staff for the purposes of evaluating job readiness, training progress, and accurate service delivery. Provide training on all aspects of Mobile Crisis service delivery according to program policies and procedures. Schedule and facilitate one-on-one supervision and case staffings for direct reports. Participate in effective community outreach and education to ensure service delivery and knowledge of programs with partners and stakeholders.

The standard hours for this role are M-F from 2:00pm-10:00pm, with occasional weekend coverage as needed for training. The role offers the opportunity to sign an ESA for the Mobile Crisis team and pick up additional overtime shifts if desired. 

Benefits

• This position starts at $21 – $22 per year, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. Learn more here.
• Generous paid time off, including floating mental wellness days. Full time employees begin at four weeks paid time off per year.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.
• Go to sleep at night knowing that work you did matters. Foundation 2 Crisis Services staff save lives every day.  

Who you are

• You understand people are complicated and solutions with often require a team approach.
• You possess strong organizational skills and can oversee daily responsibilities.
• You recognize the power of a positive attitude and have the desire to build positive relationships with coworkers and clients.
• Quick thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
• Role model and leader. You are a mentor and compassionate leader who is excited about supporting staff and colleagues.
• Team player. You enjoy working with individuals from diverse backgrounds and are proud to represent your program. 

What you’ll do

• Ensure high-quality service delivery and monitor programmatic implementation of services and staff adherence to standards of service delivery in the field.
• Respond to crisis calls during designated shift alongside staff for the purposes of evaluating job readiness, training progress, and accurate service delivery.
• Provide training on all aspects of Mobile Crisis service delivery according to program policies and procedures.
• Schedule and facilitate one-on-one supervision and case staffings for direct reports.
• Participate in effective community outreach and education to ensure service delivery and knowledge of programs with partners and stakeholders. 

What you need

• Bachelor’s degree in human services and two (2) years relevant experience.
• 1 year of supervisory experience preferred.
• Comfort using basic computer software.
• Basic typing and data entry skills.
• High comfort with computers with ability to type quickly and multi-task.
• Excellent writing and grammar skills.
• Valid driver’s license and be insurable by the agency auto insurance policy.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Submit copy of college degree or transcript as required by licensure for personnel file.
• Attend all MCO trainings within 120 days of hire (40 hours, including two (2) consecutive eight (8) hour days).
• Experience in crisis services preferred.
• Experience working with and compassion for at-risk youth preferred.
• Education or training in trauma-informed care preferred.
• Experience in strengths-based practices preferred.
• Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred. 

Your Application

We’re excited to hear from you! To join the Foundation 2 Crisis Services team, please email your resume and cover letter to jobs@foundation2.org. No inquiries by phone. All questions will be answered during an initial virtual interview. Resumes, applications, and cover letter accepted until position filled.

Foundation 2 Crisis Services is an equal opportunity employer. We do not discriminate employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.