Type: full time, in-person

Location: Linn County Mental Health Access Center

Hours: Friday through Tuesday, 11 p.m. – 7 a.m.; overtime opportunities are available

Reports to: Access Center Program Coordinator

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training and more. We have been saving lives for over 50 years. Join our team today! 

Overview of the Role

As a crisis counselor, you will be responsible for helping clients in crisis at the Linn County Mental Health Access Center. Responsibilities include providing triage and intake services for clients who come to the Linn County Mental Health Access Center. You will assist clients with scheduling assessments, re-connecting with service providers, and care coordination services to assist them in connecting with long-term mental health services. You will work as part of the larger team at the Access Center, including our Foundation 2 Crisis Services team at the Access Center and other community partners.

Benefits

• This position starts at $17-$19 per hour, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. Learn more here.
• Generous paid time off, including floating mental wellness days. Full time employees begin at four weeks paid time off per year.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.

Who You Are

• Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
• Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
• Flexible. You understand people are complicated and solutions often require a team approach.
• Positive.  You recognize the power of a positive attitude and have the desire to build positive relationships with coworkers and clients.
• Quick thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
• Team player. You enjoy working with individuals from diverse backgrounds and are proud to represent your program.

What You’ll Do

• Provide triage and intake services for clients according to program policies.
• Assist clients with scheduling assessment or re-connecting with prior/ current service providers.
• Conduct follow-up calls for all assigned clients within designated timeframes.
• Practice good customer service by answering emails, phone calls and requests timely.
• Complete required documentation and maintain up-to-date client information within the electronic health record, according to designated time frames.
• Provide care coordination services and assist individuals with connecting to long term mental health services.
• Offer support, assistance and referral information.

What You Need

• Bachelor’s degree in human service and one (1) or more year’s relevant experience. OR bachelor’s degree in related field with 30 hours of human service coursework.
• Comfort using basic computer software.
• High comfort with computers with the ability to type quickly and multi-task.
• Excellent writing and grammar skills.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Live within 50 miles of Cedar Rapids, IA.
• Attend all MCO trainings within 120 days of hire (40 hours, including two (2) consecutive eight (8) hour days).
• Successfully complete the required trainings within the required time periods.
• Submit copy of college degree or transcript as required by licensure for personnel file.
• Bachelor’s degree is preferred.
• Experience in crisis services is preferred.
• Education or training in trauma-informed care is preferred.
• Experience in strengths-based practices is preferred.
• Experience in conflict resolution and de-escalation techniques is preferred.
• Ability to clearly communicate emotional support to people in crisis is preferred.
• Background in motivational interviewing is preferred.
• Knowledge/experience working in the mental health, substance use, and/or problem gambling field is preferred.

Your Application

We’re excited to hear from you! To join the Foundation 2 Crisis Services team, please email your resume and cover letter to jobs@foundation2.org.  No inquiries by phone. All questions will be answered during an initial virtual interview. Resumes, applications, and cover letter accepted until position filled.

Not sure you meet every requirement? We understand that strong candidates may not always meet every listed qualification. At Foundation 2 Crisis Services, we value potential, dedication, and a willingness to learn. If this role interests you, we encourage you to apply—even if your experience doesn’t align perfectly. You may be the right fit for this or future opportunities.

Foundation 2 Crisis Services is an equal opportunity employer. We do not discriminate employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.