Reports to: Crisis Center Program Coordinator

Location: Cedar Rapids office, hybrid

Hours: Friday-Tuesday 3 pm-11 pm

About Foundation 2 Crisis Services 

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Our crisis center counselors answer more than 90,000 phone, chat, and text contacts per year. You can learn more about the Foundation 2 Crisis Services’ crisis center and see what clients can expect when they reach out to Foundation 2 Crisis Services on our YouTube channel. 

Overview of the role 

Supervise a team of crisis counselors to ensure quality of crisis services. Provide regular evaluations, feedback, and coaching to crisis center staff to promote growth and quality of services. Coordinate internal and external training. Train incoming crisis counselors, including supportive counseling skills, job responsibilities and crisis center technology. Collaborate closely with crisis center leadership to ensure quality continuity of care for clients and effective service delivery. Ensure data collection and reports are completed in an accurate and timely fashion.

The position has the flexibility to be hybrid at the Crisis Center in Cedar Rapids or remote within the state of Iowa or Illinois; candidates must be available for two (2) full days of training in our Cedar Rapids office.

Shifts Available  

• Friday-Tuesday 3 pm-11 pm- $1500 Sign-on Bonus
• Sunday -Thursday 3 pm- 11 pm- $1500 Sign-on Bonus
• Tuesday-Saturday 3 pm-11 pm- $1500 Sign-on Bonus

Benefits 

• This position starts at $22.50/hour plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. To learn more about the Foundation 2 benefit package visit: https://bit.ly/F2Benefits

• The Crisis Center offers shift differentials on top of your hourly wage:

• 1st/Day Shift (8am – 3pm)
• Saturday & Sunday: $0.75/hour
• 2nd/Evening Shift (3pm – 10pm)
• Mon-Thurs: $0.50/hour
• Friday & Saturday: $5.00/hour
• Sunday: $0.75/hour
• 3rd/Overnight Shift (10pm – 8am)
• Sun-Thurs: $1.00/hour
• Friday & Saturday: $5.00/hour

• Generous paid time off, including floating mental wellness days.

• Quarterly wellness benefit reimbursements to support a sense of wellbeing.

• Two weeks of paid parental leave following the birth or adoption of a child.

• Optional pet insurance to cover emergency expenses.

• Retirement plans with Foundation 2 Crisis Services’ matching contributions.

• Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.

Who you are 

• Role model and leader. You are a mentor and compassionate leader who is excited about supporting staff and colleagues. You have experience managing people and projects and can motivate a diverse team.

• Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.

• Curious and passionate. Crisis intervention and suicide prevention is an ever-changing field. You are excited to grow and are rarely satisfied with status quo.

• Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.

• Team Player. You enjoy working with individuals from diverse backgrounds and are proud to represent your programs and staff to a wide array of stakeholders. You are great at giving and getting respectful, productive feedback.

What you’ll do 

• Supervise a team of crisis counselors during second shift to ensure quality of crisis services.

• Provide regular evaluations, feedback, and coaching to crisis center staff to promote growth and quality of services.

• Coordinate internal and external trainings to provide continuing education for crisis center staff.

• Train incoming crisis counselors, including supportive counseling skills, job responsibilities and crisis center technology.

• Collaborate closely with crisis center leadership to ensure quality continuity of care for clients and effective service delivery.

• Ensure data collection and reports are completed in an accurate and timely fashion.

What you need 

• Bachelor’s degree in human services or related field with two (2) years relevant experience OR master’s degree in human service-related field.

• One (1) year of supervisory experience preferred.

• Proficient with computers and software including Microsoft 365 (Teams, SharePoint, Excel, Word, etc.), Google Chrome, and Electronic Health Records.

• Able to type quickly, multi-task, and perform accurate data entry.

• Strong written communication skills with excellent grammar and attention to detail.

• Private home office to ensure confidentiality.

• Reliable, high-speed internet at home (Minimum 50 Mbps download speed / 15 Mbps upload speed; wired internet connection required) OR the ability to work all shifts from the Cedar Rapids office.

• Pass all background checks completed by Foundation 2 Crisis Services.

• Live in Iowa.

• Successfully complete required trainings within required time periods.

• Submit copy of college degree or transcript as required by licensure for personnel file.

• Experience in crisis services is preferred.

• Education or training in trauma-informed care preferred.

• Experience in strengths-based practices preferred.

• Experience in conflict resolution and de-escalation techniques preferred.

• Background in motivational interviewing referred.

• Ability to clearly communicate emotional support to people in crisis preferred.

• Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.

Your Application 

We’re excited to hear from you! To join the Foundation 2 Crisis Services team, please email your resume and cover letter to jobs@foundation2.org. No inquiries by phone. All questions will be answered during an initial virtual interview. Resumes, applications, and cover letter accepted until position filled.

Foundation 2 Crisis Services is an equal opportunity employer. We do not discriminate employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.