Type: Full time, hybrid on-site and remote

Location: Cedar Rapids, IA

Hours: Monday – Friday 8 a.m. – 4 p.m.

Reports to: MCO Program Coordinator

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today! 

Overview of the role

Provide counseling, crisis intervention, safety planning, suicide risk assessment and care coordination to clients according to program policies and procedures. Conduct daily follow-up calls for all assigned clients within designated time frames. Provide care coordination services and assist individuals with connecting to long term mental health services. Offer support, assistance, and referral information. Dispatch to crisis calls within the East Central Region service area as required by program schedule. Participate in effective community outreach and education to ensure service delivery and knowledge of programs with partners and stakeholders.

The standard hours for this role are Monday-Friday from 8:00am-4:00pm. The role offers the opportunity to sign an ESA for the Mobile Crisis team and pick up additional overtime shifts if desired.

Benefits

• The per hour/annual base pay is $18-$21 per hour, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. To learn more about the Foundation 2 benefit package visit: https://bit.ly/F2Benefits
• Generous paid time off, including floating mental wellness days.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.
• Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.

Who you are:

• Client Centered. You are dedicated and passionate about working with individuals in crisis.
• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
• Flexible. You understand people are complicated and solutions often require a team approach.
• Positive. You recognize the power of a positive attitude and have the desire to build positive relationships with coworkers and clients.
• Team player. You enjoy working with individuals from diverse backgrounds and are proud to represent your program.

What you’ll do

• Provide counseling, crisis intervention, safety planning, suicide risk assessment and care coordination to clients according to program policies and procedures.
• Conduct daily follow-up calls for all assigned clients within designated time frames.
• Provide care coordination services and assist individuals with connecting to long term mental health services.
• Offer support, assistance, and referral information.
• Dispatch to crisis calls within the East Central Region service area as required by program schedule.
• Participate in effective community outreach and education to ensure service delivery and knowledge of programs with partners and stakeholders.

What you need

• Bachelor’s degree in a human service-related field required and one (1) or more years’ relevant experience.
• Comfort using basic computer software.
• Basic typing and data entry skills.
• High comfort with computers with the ability to type quickly and multi-task.
• Excellent writing and grammar skills.
• Valid driver’s license and be insurable by the agency auto insurance policy.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Submit a copy of college degree or transcript as required by licensure for personnel file.
• Attend all MCO trainings within 120 days of hire (40 hours, including two (2) consecutive eight (8) hour days).
• Experience in crisis services preferred.
• Education or training in trauma-informed care preferred.
• Experience in strengths-based practices preferred.
• Ability to clearly communicate emotional support to people in crisis preferred.
• Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.

Your Application

We’re excited to hear from you! To join the Foundation 2 Crisis Services team, please email your resume and cover letter to jobs@foundation2.org.  No inquiries by phone. All questions will be answered during an initial virtual interview. Resumes, applications, and cover letter accepted until position filled.

Not sure you meet every requirement? We understand that strong candidates may not always meet every listed qualification. At Foundation 2 Crisis Services, we value potential, dedication, and a willingness to learn. If this role interests you, we encourage you to apply—even if your experience doesn’t align perfectly. You may be the right fit for this or future opportunities.

Foundation 2 Crisis Services is an equal opportunity employer. We do not discriminate employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.