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On-Call Mobile Crisis Outreach Counselor

Reports to: MCO Program Coordinator & Program Manager

Location: Dubuque, IA

Hours: Minimum of 12 hours (2 shifts) per week. Daily shift options are 12AM-6AM, 6AM-12PM, 12PM-6PM, and 6PM-12AM.

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today! 

Overview of the role

Coordinate and respond to dispatches within Dubuque County during scheduled hours. Offer compassionate, objective, client centered counseling to individuals. Assist individuals and families with connection to local resources and community providers. Advocate for clients in navigating various social systems. Complete required documentation and maintain client files in accordance with program policies in a timely manner.

This is an on-call position that requires a minimum of 12 hours per week (two, 6-hour shifts) based on counselor availability and schedule needs.

Wages & Benefits:

  • Counselors earn:
    • $2.50/hour to be on-call
    • $31.84/hour ($37.14/hour on holidays) per hour when dispatched for an in-person crisis counseling and completing paperwork
    • $15/hour when attending meetings and trainings
  • Quarterly wellness benefit reimbursements to support a sense of wellbeing.
  • Go to sleep at night knowing that the work you did matters. Foundation 2 staff save lives every day.

Who You Are: 

  • Client-Centered: You are dedicated and passionate about working with individuals in crisis.
  • Flexible. You understand people are complicated and solutions often require a team approach.
  • Team Player. You enjoy working with individuals from diverse backgrounds and are proud to represent your programs.  
  • Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
  • Positive. You recognize the power of a positive attitude and have the desire to build positive relationships with coworkers and clients.
  • Quick thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.

What You’ll Do:

  • Coordinate and respond to dispatches within Dubuque County during scheduled hours.
  • Offer compassionate, objective, client centered counseling to individuals.
  • Assist individuals and families with connection to local resources and community providers.
  • Advocate for clients in navigating various social systems.
  • Complete required documentation and maintain client files in accordance with program policies in a timely manner.

What you need

  • Bachelor degree in a human service-related field required and one (1) or more years relevant experience.
  • Comfort using basic computer software (electronic health record system)
  • Basic typing and data entry skills.
  • Excellent writing and grammar skills.
  • Valid driver’s license and be insurable by the agency auto insurance policy.
  • Pass all background checks completed by Foundation 2 Crisis Services.
  • Submit copy of college degree or transcript as required by licensure for personnel file.
  • Successfully complete required trainings within required time periods.
  • Attend all MCO trainings within 120 days of hire (40 hours, including two (2) consecutive eight (8) hour days).
  • Experience in crisis services preferred.
  • Reliable cell phone service; Smart phone that utilizes the most up-to-date operating software (for Android or iPhone).

Your Application:

We’re excited to hear from you! To join the Foundation 2 Crisis Services team, please email your resume and cover letter to jobs@foundation2.org.  No inquiries by phone. All questions will be answered during an initial virtual interview. Resumes, applications, and cover letter accepted until position filled.

Not sure you meet every requirement? We understand that strong candidates may not always meet every listed qualification. At Foundation 2 Crisis Services, we value potential, dedication, and a willingness to learn. If this role interests you, we encourage you to apply—even if your experience doesn’t align perfectly. You may be the right fit for this or future opportunities.

Foundation 2 Crisis Services is an equal opportunity employer. We do not discriminate employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.