Mobile Crisis Outreach Program Coordinator

Mobile Crisis Outreach Program Coordinator

Reports to: Program Manager

Location: Cedar Rapids, IA

Hours: Full time – 8 am – 4 pm, Monday-Friday, hybrid 

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today! 

Overview of the role

Assist with managing daily operations of the Mobile Crisis Outreach program within the East Central Region according to agency policy and practice. Oversee the hiring and supervision of Mobile Crisis Outreach Counselors who directly respond to individuals experiencing mental health related crisis. Foster and maintain strong relationships with community partners through collaborative opportunities, and community outreach. Maintain records for payroll, basic accounting, program data, documentation, billing, and scheduling needs. Participate in regularly scheduled conferences with internal staff, and Foundation 2 contracted agencies.


  • The annual base salary range for this position is $41,000-$45,000 per year, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. To learn more about the Foundation 2 benefit package visit:
  • Generous paid time off, including floating mental wellness days.
  • Quarterly wellness benefit reimbursements to support a sense of wellbeing.
  • Two weeks of paid parental leave following the birth or adoption of a child.
  • Optional pet insurance to cover emergency expenses.
  • Retirement plans with Foundation 2 Crisis Services’ matching contributions.
  • Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.

Who you are:

  • Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
  • Flexible. You understand people are complicated and solutions with often require a team approach.
  • Organized. You possess strong organizational skills and can oversee daily responsibilities.
  • Role model and leader. You are a mentor and compassionate leader who is excited about supporting staff and colleagues.
  • Team player. You enjoy working with individuals from diverse backgrounds and are proud to represent your program.

What you’ll do

  • Assist in recruitment, hiring, training, and monitoring of staff to ensure adequate program coverage.
  • Monitor implementation of program policies and practices and ensure policies and best practices are followed.
  • Maintain records for payroll, basic accounting, program data, documentation, billing, and scheduling needs.
  • Foster and maintain strong relationships with community partners through collaborative opportunities, and community outreach.
  • Participate in regularly scheduled conference calls and staff meetings with Foundation 2 and contracted agencies’ MCO staff.

What you need

  • Bachelor’s degree in a human service-related field required and 5 (five) years’ experience working within the mental health field 2 (two) years supervisory experience required.
  • Ability to pass all background checks completed by Foundation 2.
  • Must possess a valid driver’s license and be insurable by Foundation 2’s automobile insurance.
  • High comfort with computers with ability to type quickly and multi-task.
  • Experience in crisis services preferred.
  • Excellent writing and grammar skills.
  • Education or training in trauma-informed care preferred.
  • Experience in strength-based practices preferred.
  • Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.
  • The ideal candidate possesses strong leadership skills, project management experience, and fosters a positive work culture within a trauma informed setting.

Your Application

We’re excited to hear from you! To join the Foundation 2 Crisis Services team, please email your resume and cover letter to No inquiries by phone. All questions will be answered during a pre-screening phone call. Resumes, applications, and cover letter accepted until position filled.

Because Foundation 2 Crisis Services cares deeply about our employees, clients, and the communities we serve, our agency requires team members to be vaccinated against COVID-19. All newly hired team members must submit proof of the COVID-19 vaccine or have an approved medical or religious exemption to begin work at Foundation 2 Crisis Services.  Proof of vaccine or completed exemption paperwork will be required on the first day of work.

Foundation 2 is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.