Reports to: Program Manager

Location: Dubuque, IA | In-Office

Hours: Full time, Monday – Friday: 8 am – 4 pm; serves as a member of the leadership team and is part of on-call rotation for afterhours questions and support.

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!  

Overview of the role

Assist with managing daily operations of the Mobile Crisis Outreach program within Dubuque and the surrounding counties according to agency policy and practice. Oversee the hiring and supervision of Mobile Crisis Outreach Counselors who directly respond to individuals experiencing mental health related crisis. Foster and maintain strong relationships with community partners through collaborative opportunities, and community outreach. Maintain records for payroll, basic accounting, program data, documentation, billing, and scheduling needs. Participate in regularly scheduled conferences with internal staff, and Foundation 2 contracted agencies. It is the expectation that the Program Coordinator dispatches and spends time in the field as needed for training and for gaps in the schedule.

Full time, Monday – Friday: 8 am – 4 pm; serves as a member of the leadership team and is part of on-call rotation for afterhours questions and support

Wages & Benefits:

• The annual base salary range for this position is $43,000 – $45,000/year, plus our generous benefit package of $12,000 per year. Flexible benefit dollars can be used toward medical insurance and other benefits. Funds not used for benefits will be added to your paycheck as taxable income. To learn more about the Foundation 2 benefit package visit: https://bit.ly/F2Benefits
• $1,500 sign-on bonus
• Generous paid time off, including floating mental wellness days.
• Quarterly wellness benefit reimbursements to support a sense of wellbeing.
• Two weeks of paid parental leave following the birth or adoption of a child.
• Optional pet insurance to cover emergency expenses.
• Retirement plans with Foundation 2 Crisis Services’ matching contributions.
• Go to sleep at night knowing that work you did matters. Foundation 2 staff save lives every day.

Who You Are:

• Client-Centered: You are dedicated and passionate about working with individuals in crisis.
• Flexible. You understand people are complicated and solutions with often require a team approach.
• Organized. You possess strong organizational skills and can oversee daily responsibilities.
• Team Player. You enjoy working with individuals from diverse backgrounds and are proud to represent your programs.  
• Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
• Role model and leader. You are a mentor and compassionate leader who is excited about supporting staff and colleagues.

What You’ll Do:

• Assist in recruitment, hiring, training, and monitoring of staff to ensure adequate program coverage.
• Monitor implementation of program policies and practices and ensure policies and best practices are followed.
• Maintain records for payroll, basic accounting, program data, documentation, billing, and scheduling needs.
• Foster and maintain strong relationships with community partners through collaborative opportunities, and community outreach.
• Participate in regularly scheduled conference calls and staff meetings with Foundation 2 and contracted agencies’ MCO staff.

What You Need:

• Bachelor’s degree in a human service-related field required and 3 years’ experience working within the mental health field.
• Program/project management and supervision experience preferred.
• Must possess a valid driver’s license and be insurable by Foundation 2’s automobile insurance.
• The ideal candidate possesses strong leadership skills, project management experience, and fosters a positive work culture within a trauma informed setting.
• High comfort with computers with ability to type quickly and multi-task.
• Excellent communication skills.
• Pass all background checks completed by Foundation 2 Crisis Services.
• Experience in crisis services preferred.
• Experience in strength-based practices preferred.
• Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.

Your Application:

We’re excited to hear from you! To join the Foundation 2 Crisis Services team, please email your resume, references and cover letter to jobs@foundation2.org. No inquiries by phone.

Foundation 2 Crisis Services is hosting a hiring event on May 22, 2023 from 9 am – 4 pm in Dubuque. Qualified applicants will be scheduled for a 40-minute interview window. All applicants will be sent and must complete a pre-employment screening. 

Candidates must come with the following and be prepared to complete: 

• Resume
• 3 Professional References (including a supervisor)
• Background and reference check process
  • Prepare to spend between 1.5 – 2 hours at the hiring event

Resumes, applications, and cover letter accepted until position filled.

Foundation 2 is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, creed, religion, sex, sexual orientation, gender identity, national origin, political affiliation, veteran, or disability status.